Terms & Condition

Terms & Conditions of Use for www.mapgiftvoucher.com

Purchase Agreement for Online Purchase at www.mapgiftvoucher.com

This agreement is automatically binding between PT Mitra Adiperkasa Tbk, the issuer of MAP Gift Voucher as website proprietor with Buyers shopping at mapgiftvoucher.com. By choosing to transact on this site, you are deemed to have understood and agreed to the content along with the changes or this agreement.



  • Online purchase on mapgiftvoucher.com can be done at all times, 24 hours a day and 7 days a week. However, please note that purchases made on Saturday, Sunday and national holidays, and after operational hours, will be processed for order, release and delivery/couriered on the first following working day.
  • Operational hours for services to Buyer on mapgiftvoucher.com is at 9 am – 4 pm Western Indonesia Time (WIB), Monday – Friday (excluding national holiday), via e-mail cs@mapgiftvoucher.com or our WhatsApp business number +62 859-5180-5795.
  • If a there is a system/connectivity issue to the online purchase system, then for a certain period of time, Buyer will not be able to make their purchase online on mapgiftvoucher.com


Order Procedure

  • Buyer is deemed to have read and understood the product description that is stated on the mapgiftvoucher.cm website, including (but not limited to) description on price and product specifications.
  • Buyer is obligated to register as a member on mapgiftvoucher.com to be able to transact and purchase products on mapgiftvoucher.com.
  • Buyer can order product online using a “Shopping Bag” and continuing to select delivery location and checking and confirming the total payment due in the Shopping Bag.
  • Buyer will finalized payment and this will be treated as Buyer’s willingness and agreement of the transaction that is to be processed.
  • Mapgiftvoucher.com has undisputed rights to reject Buyer’s transaction if there are any suspicion of potential deceptions and fraudulent practices.



  • Currency used for online purchase at mapgiftvoucher.com is Rupiah (Rp)
  • Available payment method for purchase on mapgiftvoucher.com are:
    • Credit Card (Visa and MasterCard)
    • BCA Virtual Account
  • Buyer is obligated to provide a complete detailed identification information needed to authorized payment, such as obligatory credit card details, etc., especially when using credit card payment method.
  • Buyer may select any method of payment that is most convenient to Buyer’s need.
  • Buyer is obliged to pay all charges that occurs as a result of Buyer’s purchase including product charges, shipping charges (if any) and insurance charge (if any).
  • Mapgiftvoucher.com will not be held accountable for any claim of credit card fraud or other abuse caused by Buyer’s negligence. Buyer is solely responsible for credit card’s ownership, uses and security.
  • Our system will recognize a failure in payment process, when the following ensue:
    • Credit card is blocked by an international payment gateway
    • Credit card is suspected to have been used in fraudulent practices
    • Credit card used is issued by neither Visa nor MasterCard
    • Credit card is rejected due to insufficient credit limits to pay for the transaction
    • There is insufficient funds to make payment using BCA Virtual Account



  • Shipment of your order will be processed once mapgiftvoucher.com received the payment funds from Buyer.
  • Voucher will be delivered to a designated address defined by the Buyer. Please note that we do not deliver to this particular address: Hotel (guest).
  • Mapgiftvoucher.com is not responsible for any wrongly written delivery address by Buyer, which resulted in the voucher not being delivered to the intended user. Mapgiftvoucher.com will not provide any replacement in such case.
  • Buyer can find out about order status using facilities provided the courier service that is providing delivery for mapgiftvoucher.com. All complains pertaining to delivery issues need to be directed to the courier service appointed by PT Mitra Adiperkasa Tbk: Garuda Express Delivery (GED) (www.ged.co.id). Garuda Express Delivery (GED) customer services can be contacted via +62 (21) 8370 3700/3800.


Product Guarantee

  • PT Mitra Adiperkasa Tbk guarantees that vouchers bought from mapgiftvoucher.com are original and authentic, published by PT Mitra Adiperkasa Tbk and can be used for redemption at all outlets managed under PT Mitra Adiperkasa Tbk according to terms stipulated by the Management.
  • Guarantee is applicable 3 calendar days after date of purchase. If there are any incongruity of the product received by the Buyer as per product description stipulated by PT Mitra Adiperkasa Tbk, then Buyer must produce authentic proof of purchase from mapgiftvoucher.com and the product(s) that is claim to have the said incongruity.


Cancellation of Transaction

  • Transactions from mapgiftvoucher.com that has been finalized cannot be cancelled.
  • No refund will be issued after all transactions are finalized.
  • Mapgiftvoucher.com have the right to cancel any transactions unilaterally, if any potential for a fraudulent activity is suspected.


Data and Product’s Condition

  • Mapgiftvoucher.com will present information that is as accurate as possible, with updates to be done periodically, therefor information will change from time to time.
  • When a product has a “Sold Out” status on mapgiftvoucher.com, the said product cannot be purchased.
  • The condition of the paper voucher when received by Buyer should be as follows:
    • Voucher is whole and should not be torn in any way. Perforated part should not be divided from the main voucher part.
    • The voucher value and hologram will be visible on the front part of the voucher.
    • On the back of the voucher, Buyer will see the voucher number, barcode, expiration date, terms and conditions of voucher’s use and a list of brands where MAP Gift Voucher can be used for payment.


Product Price and Purchase Confirmation

  • Product price that needs to be paid is the price stated on the shopping basket and/or order invoice (payment page).
  • Should there be any change in pricing, then the price applied will that according to the information of total purchase shown in the payment page.


Intellectual Property

  • PT Mitra Adiperkasa is the rightful owner of all rights of the mapgiftvoucher.com website and its contents. Mapgiftvoucher.com and its contents encompasses the intellectual property that is protected under the copyright law and other law that protect intellectual property that is applicable around the world.
  • .The mapgiftvoucher.com website, ikon, logo that is registered in multiple legal region and protected by law on copyright and other intellectual property law. It is prohibited to use and modify the MAP Gift Voucher brand without permission from PT Mitra Adiperkasa Tbk.
  • The abuse of intellectual property of MAP Gift Voucher, icon, logo that is the registered trademark and protected under law will result in legal consequences for the party committing the abuse.


Government’s Regulation

This terms and condition of use is regulated and interpreted based on the law of the Republic of Indonesia. Both PT Mitra Adiperkasa Tbk and the Buyer abide to the non-exclusive jurisdiction of the justice system of the Republic of Indonesia.