Terms & Conditions

Terms & Conditions of Use for www.mapgiftvoucher.com

Purchase Agreement for Online Purchase at www.mapgiftvoucher.com

This agreement is automatically binding between PT Mitra Adiperkasa Tbk, the issuer of MAP Gift Voucher as website proprietor with Buyers shopping at mapgiftvoucher.com. By choosing to transact on this site, you are deemed to have understood and agreed to the content along with the changes or this agreement.



  • Online purchases on www.mapgiftvoucher.com can be done at all times, 24 hours a day and 7 days a week. However, please note that purchases made on Saturday, Sunday, and national holidays, and after operational hours, will be processed for order, release, and delivery/couriered on the first following working day.
  • Operational hours for services to Buyer on www.mapgiftvoucher.com is from 9 am – 4 pm Western Indonesia Time (WIB), Monday – Friday (excluding national holidays), via e-mail cs@mapgiftvoucher.com or our WhatsApp business number +62 859-5180-5795.
  • If there is a system/connectivity issue to the online purchase system, then for a certain period of time, Buyers will not be able to make their purchase online on www.mapgiftvoucher.com.


Order Procedure

  • The buyer is deemed to have read and understood the product description that is stated on the www.mapgiftvoucher.com website, including (but not limited to) a description of price and product specifications.
  • The buyer is obligated to register as a member on mapgiftvoucher.com to be able to transact and purchase products on mapgiftvoucher.com.
  • Buyers can order products online using a “Shopping Bag” and continue to select a delivery location and check and confirm the total payment due in the Shopping Bag.
  • The buyer will finalize payment and this will be treated as the Buyer’s willingness and agreement to the transaction that is to be processed.
  • www.mapgiftvoucher.com has undisputed rights to reject the Buyer’s transaction if there is any suspicion of potential deceptions and fraudulent practices.



  • Currency used for online purchase at www.mapgiftvoucher.com is Rupiah (Rp)
  • Available payment methods for purchase on www.mapgiftvoucher.com are:
    • Credit Card (Visa and MasterCard)
    • BCA Virtual Account
  • The buyer is obligated to provide complete detailed identification information needed for authorized payment, such as obligatory credit card details, etc., especially when using a credit card payment method.
  • The buyer may select any method of payment that is most convenient to the Buyer’s need.
  • Buyer is obliged to pay all charges that occur as a result of Buyer’s purchase including product charges, shipping charges (if any), and insurance charges (if any).
  • www.mapgiftvoucher.com will not be held accountable for any claim of credit card fraud or other abuse caused by the Buyer’s negligence. The buyer is solely responsible for the credit card’s ownership, uses, and security.
  • Our system will recognize a failure in the payment process when the following ensues:
    • Credit card is blocked by an international payment gateway
    • Credit card is suspected to have been used in fraudulent practices
    • The credit card used is issued by neither Visa nor MasterCard
    • A credit card is rejected due to insufficient credit limits to pay for the transaction
    • There are insufficient funds to make payment using BCA Virtual Account



  • Shipment of your order will be processed once mapgiftvoucher.com received the payment funds from Buyer.
  • The voucher will be delivered to a designated address defined by the Buyer. Please note that we do not deliver to this particular address: Hotel (guest).
  • www.mapgiftvoucher.com is not responsible for any wrongly written delivery address by Buyer, which resulted in the voucher not being delivered to the intended user. www.mapgiftvoucher.com will not provide any replacement in such a case.
  • Buyers can find out about order status using facilities provided by the courier service that is providing delivery for mapgiftvoucher.com. All complaints pertaining to delivery issues need to be directed to the courier service appointed by PT Mitra Adiperkasa Tbk: Garuda Express Delivery (GED) (www.ged.co.id). Garuda Express Delivery (GED) customer services can be contacted via +62 (21) 8370 3700/3800.


Product Guarantee

  • PT Mitra Adiperkasa Tbk guarantees that vouchers bought from www.mapgiftvoucher.com are original and authentic, published by PT Mitra Adiperkasa Tbk, and can be used for redemption at all outlets managed under PT Mitra Adiperkasa Tbk according to terms stipulated by the Management.
  • The guarantee is applicable 3 calendar days after the date of purchase. If there is any incongruity of the product received by the Buyer as per the product description stipulated by PT Mitra Adiperkasa Tbk, then Buyer must produce authentic proof of purchase from www.mapgiftvoucher.com and the product(s) that is claimed to have the said incongruity.


Cancellation of Transaction

  • Transactions from www.mapgiftvoucher.com that have been finalized cannot be canceled.
  • No refund will be issued after all transactions are finalized.
  • www.mapgiftvoucher.com have the right to cancel any transactions unilaterally if any potential for fraudulent activity is suspected.


Data and Product’s Condition

  • www.mapgiftvoucher.com will present information that is as accurate as possible, with updates to be done periodically, therefor information will change from time to time.
  • When a product has a “Sold Out” status on www.mapgiftvoucher.com, the said product cannot be purchased.
  • The condition of the paper voucher when received by the Buyer should be as follows:
    • The voucher is whole and should not be torn in any way. The perforated part should not be divided from the main voucher part
    • The voucher value and hologram will be visible on the front part of the voucher
    • On the back of the voucher, the Buyer will see the voucher number, barcode, expiration date, terms and conditions of voucher’s use, and a list of brands where MAP Gift Voucher can be used for payment


Product Price and Purchase Confirmation

  • The product price that needs to be paid is the price stated on the shopping basket and/or order invoice (payment page).
  • Should there be any change in pricing, then the price applied will that according to the information of total purchase shown on the payment page.


Rights to Amend, Add & Delete the Provisions for MAP Gift Voucher

PT Mitra Adiperkasa Tbk shall have the right, unilaterally, to amend the terms and conditions on the use of MAP Gift Vouchers, and all the provisions of the attributes attached to the vouchers, papers, and electronics, including but not limited to: the discount policy, validity period, voucher's eligibility and authenticity of the voucher.

Before any amendment takes effect, PT Mitra Adiperkasa Tbk will announce the new terms and conditions through online media, such as but not limited to: Corporate's website, www.mapgiftvoucher.com, social media managed by MAP Gift Voucher business unit; promotional media in stores selling and accepting MAP Gift Voucher as payment, and other media (online and/or offline/traditional/mass media) as determined by the Management of PT Mitra Adiperkasa Tbk. The amendments shall be binding to all vouchers issued and have been under the ownership of the consumers, which have been transacted and released by PT Mitra Adiperkasa Tbk before any of the aforementioned amended terms and conditions take effect.

PT Mitra Adiperkasa Tbk shall also have the right to amend the list of brands/store concepts where MAP Gift Voucher is accepted as payment.

By purchasing and accepting MAP Gift Voucher, the consumer(s) is/are deemed to have read and accepted the terms and conditions.


Intellectual Property

  • PT Mitra Adiperkasa is the rightful owner of all rights of the www.mapgiftvoucher.com website and its contents. www.mapgiftvoucher.com and its contents encompass the intellectual property that is protected under copyright law and other laws that protect intellectual property that is applicable around the world.
  • The www.mapgiftvoucher.com website, ikon, logo that is registered in multiple legal regions and protected by law on copyright and other intellectual property law. It is prohibited to use and modify the MAP Gift Voucher brand without permission from PT Mitra Adiperkasa Tbk.
  • The abuse of intellectual property of MAP Gift Voucher, icon, and logo that is the registered trademark and protected under law will result in legal consequences for the party committing the abuse.


Government’s Regulation

These terms and condition of use is regulated and interpreted based on the law of the Republic of Indonesia. Both PT Mitra Adiperkasa Tbk and the Buyer abide by the non-exclusive jurisdiction of the justice system of the Republic of Indonesia.